Known before you park. Fair when something goes wrong.
The national StayNPark fee schedule in plain language—for the booked stay, cancellations, overtime and evidence-based claims. No card surcharge and no hidden no-show penalty.
A$0
card surcharge
15 min
free departure grace
A$150
automated overtime cap
48 hrs
usual claim-response window
Fee schedule
What can be charged—and who receives it
The booked price is charged at confirmation. A card statement may show the payment as pending while the bank processes it, and approved refunds can take additional bank processing time. Each receipt identifies the booking, calculation and recipient.
Booked stay
Charged when the booking is confirmed; the Host share is released only after the stay and applicable incident-reporting window.
Amount
Price shown before booking
Where it goes
82.5% Host · 17.5% StayNPark
Cancel more than 1 hour before start
Applies across StayNPark listings.
Amount
A$0
Where it goes
Full refund to Parker
Cancel 1 hour or less before start
The other 50% is refunded to the original payment method.
Amount
50% of the booked stay
Where it goes
82.5% Host · 17.5% StayNPark
No-show at or after start
No separate no-show penalty is stacked on top.
Amount
Booked stay price
Where it goes
Normal booking split
Host cancels or space is unavailable
Reasonable documented direct rebooking costs may be assessed after notice and review; an alternative space is not guaranteed.
Amount
Full Parker refund · Host payout A$0
Where it goes
Refund to Parker
Confirmed extension
It starts only after confirmation and successful payment.
Amount
Price shown before purchase
Where it goes
82.5% Host · 17.5% StayNPark
Overtime parking
Each started 15-minute block after the grace period; automated parking total capped at A$150 per booking.
Amount
1.5× booked hourly rate
Where it goes
82.5% Host · 17.5% StayNPark
Overstay incident administration
Does not compound and may be waived for circumstances outside the Parker's reasonable control.
Amount
A$15 once
Where it goes
StayNPark
Damage, unusual cleaning or access
Evidence and review are required; no instant charge merely on allegation.
Amount
Approved reasonable actual cost
Where it goes
Affected party or provider
Lawful third-party towing or storage
No StayNPark markup; only after a lawful process is available and approved.
Amount
Provider's actual invoiced cost
Where it goes
Vetted provider
What happens after time runs out
The timer deters overstays without turning a Host into an enforcement operator. The safe route stays inside StayNPark.
No Host self-help
Never tow, clamp, block, enter, damage or move a vehicle, and do not confront its Parker. Call 000 for immediate danger.
- 1
End → +15 min
Booking ended — leave now
The booking right has ended, but no overtime is charged during this 15-minute departure grace period. Extend before the booking ends where available.
- 2
+15 min
Overtime starts
Started 15-minute blocks accrue at 1.5× the booked hourly rate, subject to the A$150 automated cap.
- 3
+30 min
Host can report
The Host records the vehicle and space safely in the app and contacts the Parker through platform messaging.
- 4
+60 min
Support escalation
The report can be escalated for payment, safety and next-step review. Response is prioritised but not guaranteed in real time.
- 5
+2 hours
Lawful removal assessment only
StayNPark may check whether the relevant state process and a vetted provider route permit removal. This is not automatic towing or a declaration of abandonment.
Saved-card consent
Confirming charges the booked stay immediately. The cancellation policy determines any refund. A saved card may be used off-session for specifically disclosed deterministic overtime parking and one-time overstay-administration charges after the relevant conditions are verified. You receive an itemised receipt and can dispute an error.
Evidence before claims
Damage, unusual cleaning and access claims should be reported within 24 hours with time-linked evidence and a reasonable quote or invoice. The other party normally gets 48 hours to respond before review.
Removal is conditional
Removal booking is not enabled by default. It is available only where applicable state law, the facts and a vetted provider route permit it. The +2-hour point begins an assessment—it is not automatic removal or abandonment.
Keep the booking reference.
Report an issue from the booking or email support with the amount questioned and evidence. We review the record, explain the outcome and preserve your non-excludable legal rights.
This page summarises the fee rules. The Terms of Service and your rights under Australian law continue to apply.