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Support

StayNPark is a small Australian team. We prioritise active-booking and safety reports, but response times vary and support is not an emergency or guaranteed real-time service.

Immediate danger?

Call 000 for an immediate threat to life or safety. Do not confront a driver, enter or move a vehicle, clamp it, block it in or arrange towing yourself.

Contact and reporting

  • Active booking issue: open the booking and choose Report an issue. Include the booking reference, what happened and clear photos where safe.
  • Overstay: a Host can report it from 30 minutes after the booked end time and escalate from 60 minutes. At two hours, StayNPark may assess whether a lawful, vetted third-party removal route exists. This is an assessment only—not automatic towing.
  • General support and charge queries: support@staynpark.app. Include the booking reference and the amount or outcome questioned.
  • Privacy and data: privacy@staynpark.app.
  • Legal notices: legal@staynpark.app.

Evidence and response windows

For damage, unusual cleaning or access-restoration claims, report the incident within 24 hours with time-linked photos, messages and a reasonable invoice or quote. The other party normally has 48 hours to respond. An allegation does not create an instant charge: evidence and responses are reviewed first, then both parties receive the outcome and a dispute route.

Common questions

  • What can I be charged? See the plain-language Fees & Protections schedule.
  • How do cancellations work? Cancel more than one hour before the start for a full refund. Cancel one hour or less before the start for a 50% refund; once the booking starts, it cannot be cancelled. See Refunds & Cancellations for every case.
  • Someone is in my booked space. Report it from the active booking. If the booked space is materially unavailable, a full refund is available after verification. We may help find another listing, but cannot guarantee one.
  • How do Host payouts work? Eligible parking revenue is split 82.5% to the Host and 17.5% to StayNPark. The Host share is not released when the Parker books; it becomes payout-eligible after the stay and applicable incident-reporting window, subject to refunds, disputes, eligibility checks and Stripe's banking schedule.
  • How do I delete my account? Use More → Settings → Delete Account in the app or read the account-deletion guide.

Postal

StayNPark · Melbourne, Victoria, Australia